Dave Snyder's recent article on Muni, its problems and its future, is one of the most insightful I've come across, and contains many concrete recommendations to improve service.
http://www.spur.org/documents/020608_article_01.shtm
I'm familiar with that article. I spoke with Dave Snyder last week, and I anticipate that he'll be one of my first interviews for this story.
Thanks for the tip, Mikel. I hope you'll find the finished story interesting and informative.
- Tom
Has started on Tom's personal blog: http://pretepress.wordpress.com/2009/02/18/update-on-muni-express-story-for-spotus/